Terms & Conditions
Last updated: September 19, 2026
1. General Terms
General Terms These General Terms explain the legal relationship between you and LuckyWave. LuckyWave is a trading name of AMO GLOBAL S.R.L., registered in Costa Rica (Reg. No. 3-102-923350). By accessing or using our services you confirm that you are at least 18 years old and that you accept these terms in full. We operate a small to medium-sized online casino focused on live tables, game shows and streaming quality for live casino fans, and we provide online casino, live casino and sportsbook products with more than 2,000 games from over 100 providers. You must provide accurate information during registration and maintain one active account only. We reserve the right to suspend or close accounts where we suspect fraud, money laundering, bonus abuse or a breach of these rules. Decisions made by our security and compliance teams are final, but we aim to explain reasons and provide evidence where practical. Our jurisdiction is Costa Rica; applicable law will follow that jurisdiction where required for dispute resolution. LuckyWave provides 24/7 live chat and email support at support@luckywave.com for customer enquiries. We may update these terms from time to time. When we do, we will notify active account holders and apply changes prospectively unless immediate enforcement is required to protect users or comply with legal obligations. Continued use of our services after changes means you accept the updated terms.
2. Eligibility
Account & KYC Opening an account at LuckyWave requires a valid email address, accurate personal details and acceptance of these terms. You must be at least 18 years old. We verify identity to protect customers and comply with payment rules. KYC checks include identity verification and may include verification of your payment methods. Verification is mandatory and may occur at registration, before any withdrawal, or whenever our compliance team deems it necessary. Acceptable documents for identity verification typically include government-issued photo ID, proof of address and copies or screenshots of payment instruments where required. You must submit clear, unaltered documents upon request. Failure to comply with KYC requests may result in temporary account suspension, frozen withdrawals or account closure until verification is complete. We process personal data as required for verification and security; our data handling follows the operational requirements of our Costa Rican registration. Account security is your responsibility. Protect your login credentials and do not share access with others. If you suspect unauthorized access, contact our 24/7 live chat immediately. We may require you to change your password or perform additional checks. Multiple accounts, shared accounts or accounts used to conceal identity are strictly prohibited and may lead to loss of funds and account closure. Betting patterns or irregularities that indicate collusion, botting or bonus manipulation will be investigated and could lead to forfeiture of winnings.
3. Account Security
Bonuses LuckyWave offers a range of promotional offers including a welcome package, reloads, crypto bonuses and VIP promotions. All bonuses are governed by these terms and by specific promotion rules. The headline welcome package is 400% up to £15,000 plus 300 Free Spins across four deposits, with a wagering requirement of x40 on bonus funds and a minimum bonus deposit of £20. Promos include codes such as 1LW, 2LW, 3LW and 4LW and alternative options like LW250. A 5% crypto bonus applies to eligible crypto deposits using code CRYPTO. Other recurring offers and VIP codes apply as advertised. Bonuses are subject to time limits, wagering requirements, game contribution rules and maximum bet limits while a bonus is active. Wagering requirements are applied to bonus funds and free spin winnings as specified in the promotional terms. We monitor for bonus abuse; artificially inflating wagering, using bots or exploiting promotions may result in withheld bonuses and voided winnings. Only one account per person is permitted to claim bonuses unless otherwise stated in specific promotions. If you deposit and opt into a bonus, withdrawals may be restricted until wagering requirements are met. We advise reading the specific promotion's conditions carefully before participating. Our customer support team can clarify promo details via live chat. Loyalty points, VIP tiers and bonus shop purchases also follow separate rules within the same framework of fair play and verification.
4. Responsible Gaming
Deposits & Withdrawals LuckyWave accepts a mix of fiat and cryptocurrencies. Available payment methods include VISA, Mastercard, Bank Transfer, Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Dogecoin (DOGE) and Tether (USDT). The project currency is £. Minimum deposit and minimum withdrawal amounts are £20. Weekly withdrawal limits are set at £3,000 and monthly limits at £15,000. Withdrawal processing times are typically fast; many crypto withdrawals process within 0-24h but processing can vary by method and due to KYC checks. You must use payment methods in your name where possible. Payment method verification may be required before any withdrawal. We may ask for screenshots or documentation showing your account details for crypto wallet addresses or bank information. If your payment method does not support a full withdrawal, we will provide alternatives consistent with our rules and compliance obligations. We may apply fees or conversion charges consistent with the chosen payment provider; these are not set by LuckyWave unless explicitly stated. If suspicious activity or potential fraud is detected, we may temporarily hold funds while we investigate; in such cases we aim to resolve inquiries promptly through our 24/7 support. By using our services you accept that we may delay or decline transactions to comply with our verification, security and legal obligations.
5. Bonus Terms
Responsible Gaming LuckyWave supports safer play but offers limited responsible gaming tools compared with larger operators. We require account holders to be at least 18 years old and we operate age and identity checks. Tools available include deposit limits, self-exclusion and account cooling-off on request, though advanced self-management features may be limited. We encourage players to set personal limits and to use our 24/7 live chat for immediate assistance if playing becomes problematic. If you or someone you know needs help, contact our support team and we will assist with temporary blocks, limit setting or referral to external support services where appropriate. Because LuckyWave offers crypto options, extra care is advised when tracking spending; crypto transactions are irreversible on-chain and require personal discipline. We take reports of underage or involuntary play seriously and will suspend accounts pending investigation. We reserve the right to suspend or close accounts when we detect problem gambling behaviours, suspected fraud or vulnerability. VIP benefits or loyalty rewards may be withheld or removed if we consider the player's activity harmful. Our customer support team is available 24/7 to discuss concerns and to apply agreed restrictions promptly.
Welcome to LuckyWave - Quick guide to our core rules
LuckyWave is designed for live casino fans who value fast streaming, quality dealers and immersive table action. These user-friendly terms explain how accounts, KYC, bonuses, deposits and withdrawals work. You should read them carefully before playing. If you have questions our 24/7 live chat or support@luckywave.com will help.
FAQ
What identification documents does LuckyWave require for KYC and when will I be asked to provide them?
Can I withdraw my money before completing bonus wagering requirements?
How long do crypto withdrawals take at LuckyWave?
What are LuckyWave's deposit and withdrawal limits?
I think someone is using my account. What should I do?
What responsible gaming tools does LuckyWave offer and are they limited?
Who operates LuckyWave and who can play
LuckyWave is owned and operated by AMO GLOBAL S.R.L., registered in Costa Rica (Reg. No. 3-102-923350). You must be at least 18 years old to register and play. We accept players within jurisdictions where our services are lawful; you are responsible for ensuring you can legally gamble where you reside.
Account creation and verification
Create one account with accurate personal details. We perform KYC checks to verify identity and payment methods. Verification may be requested at registration, before withdrawal or at any time if we suspect irregular activity. Keep documents clear and up to date to avoid delays.
Why we verify
Verification prevents fraud, protects funds and ensures compliance with payment provider rules. Crypto and fiat users should be ready to show ID, proof of address and evidence of payment ownership. Non-compliance may lead to account holds or closure.
Bonuses and promotional rules
LuckyWave runs a comprehensive bonus programme including a headline welcome package: 400% up to £15,000 plus 300 Free Spins across four qualifying deposits (minimum deposit £20) with a wagering requirement of x40 on bonus funds. Individual deposit offers use codes such as 1LW, 2LW, 3LW and 4LW; crypto deposits have an additional 5% bonus with code CRYPTO.
Bonuses have conditions: time limits, wagering requirements, game contribution rates and maximum bet caps while a bonus is active. We actively monitor for abuse. If you prefer a quick primer, our detailed promotions page explains specific codes and eligibility in full: Bonuses.
Deposits, withdrawals and crypto specifics
We accept major cards, bank transfer and a wide range of cryptocurrencies including BTC, ETH, LTC, BCH, DOGE and USDT. Minimum deposit and withdrawal amounts are £20. Weekly and monthly withdrawal caps are £3,000 and £15,000 respectively. Many crypto withdrawals are processed within 0-24h but times depend on network and verification status.
Crypto handling
Cryptocurrency deposits and withdrawals increase speed but require precise wallet addresses. Send and receive only from addresses registered to your account when requested. Irreversible blockchain transfers place extra responsibility on you to confirm details before submitting a transaction.
Account security, limits and multi-account rules
Protect your login credentials and never share your account. Multiple accounts, collusion, botting or any attempt to manipulate outcomes or bonuses are prohibited. We may reclaim funds, void bonuses or close accounts where rules are breached. If you need a dedicated mobile experience, consider our installable version for the best mobile performance: Mobile App.
Responsible play and support
LuckyWave provides tools such as deposit limits, self-exclusion and temporary cooling-off on request. Options are limited relative to some larger sites, so we recommend setting strict personal controls. Our team is available 24/7 to help apply limits or to discuss concerns.
When we intervene
We will suspend or restrict accounts if we detect problem gambling, fraudulent activity or verification issues. Such actions protect you and other customers. For immediate assistance, contact live chat and our team will respond promptly.
Disputes and changes to the rules
We may update these rules and will notify you of material changes. Disputes are handled under the laws and processes applicable to our Costa Rica registration. Our compliance and security decisions are made to protect customers and the integrity of the platform.